eTrac Reporting Tool

 

In an eCommerce economy, the final mile carrier delivering the package can become the only experience the consumer has with your brand. Therefore it is becoming increasingly important to maintain visibility through the final mile, and monitor your customer’s experiences.

 

The eTrac Reporting Tool allows you to do just that. By aggregating all the data that is flowing through eTrac from the final mile carrier to the logistics provider, the reporting tool provides a view into the KPI’s you consider the most important, including:

  • On-time deliveries — You can see where your final mile deliveries aren’t making it on time, and who is not getting them there
  • Bitmap signatures received — See who is getting the required signatures for packages and who is not
  • Required status message compliance — When you require your agents to update you multiple times on the order status, like when the freight is received, when it’s out for delivery, etc.
  • Physical location of where the delivery scan was made — Specifically in the cases where a delivery scan happens at a different location than where the delivery was intended to be completed
  • Over, Short and Damage situations (or OS&D) — when packages are received in excess, packages missing or damaged items

This data can be broken down by geographic area or by carrier to give you the complete picture of your carriers. In addition to the standard dashboards, the reporting tool allows users to stay in control of their data by:

  • Creating custom components and dashboards within the tool.
  • Data mining and predictive analysis to find trends and create predictions.
  • Drive your business with data-driven decisions.

Contact us to learn more.