Jet Delivery Speeds Business Growth with eTrac
Transportation Provider Increases Billing and Invoice Accuracy by 25%
Background
Founded in 1977, Jet Delivery Systems (www.jetdeliverysystems.com) has established itself as a trusted line haul trucking company specializing in the pickup and delivery of time-sensitive air cargo for airlines and freight forwarders in the Seattle, Portland, and San Francisco markets. The company also provides express parcel service and customized transportation services.
With more than 30 trucks, 60 power units and 50 trailers, Jet Delivery processes 500-600 shipments per day and earns about $10 million in annual revenues. The company has earned the distinction of being the preferred regional delivery company for Intel, Hewlett-Packard and Danzas, among others.
Challenge
Jet Delivery quickly found that time-consuming manual processes were constraining its opportunity for growth. Three chronic problems included:
- The slow, error-prone process of paper-based order entry.
- High error rates and delayed accounts receivables associated with manual billing and invoicing.
- Poor customer service due to busy signals and long hold periods.
Solution
Jet Delivery decided to automate their invoicing, billing and order entry functions with STATIS, eTrac and Wireless eTrac solutions from Datatrac. In less than two months, Jet Delivery began tracking package location and movement in real-time. Dispatchers and drivers gained the ability to communicate in real-time via Nextel wireless phones. Customers started entering and tracking orders online.
Results
Since implementing eTrac, Jet Delivery has been able to:
- Reduce office staff by 60%
- Increase billing and invoice accuracy by 25%
- Improve customer service
- Add online order entry capabilities
- Close new business
- Generate ROI in 60 days
Management also benefits from the ability to track sales, daily activity, revenue collection, and driver productivity.
“In the highly competitive, low-margin expedited delivery industry, Datatrac’s solutions have propelled Jet Delivery to the front of the pack. The direct correlation between eTrac and our ability to improve market positioning is unmistakable,” concluded Craig Johnson, vice president and general manager at Jet Delivery.
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