Datatrac Dispatches Solution to Corporate Couriers
Increased Efficiency Saves Courier $125,000 a Year
Background
Founded in 1993, Corporate Couriers (www.corporatecouriers.com) is a full service courier company providing door-to-door, same day services across the Dallas-FortWorth area. Their 50 drivers deliver over 400 packages daily to some of the largest legal, mortgage, advertising and real estate firms in the region. As a direct result of Datatrac’s courier solutions, Corporate Couriers is the only Metroplex area courier to serve both the Fort Worth and Dallas markets equally.
Challenge
Before working with Datatrac, Corporate Couriers’ dispatchers would often have to handle as many as four telephone calls to complete a single delivery. And the volume was growing every day as the business grew. “It was just mayhem. Our vision to expand the company was hampered by the phones ringing off the walls. We need to automate our operations,” explained Kirk Godby, president of Corporate Couriers.
Solution
In order to more effectively manage their delivery operation, while ensuring more prompt and accurate payment for their services, Corporate Couriers decided to implement eTrac, Wireless eTrac and COPS.
Now the majority of Corporate Couriers customers place their orders online, enabling dispatchers to receive critical delivery and pickup instructions in real time. The customers have up-to-the-minute information about delivery status with eTrac. And with Wireless eTrac, dispatchers and drivers can share real-time order and delivery information with Nextel mobile phones.
Results
By implementing the full suite of Datatrac courier solutions, Corporate Couriers added the flexibility and functionality necessary to move their business forward without adding staff. Datatrac solutions have equipped the company to handle 128% more orders and realize an 86% increase in revenue. Corporate Couriers estimates they are saving $125,000 per year with the increased efficiencies that Datatrac brought to their operating environment.
|
